Privacy Policy

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Jordan Walker Sexology
Effective date: 5 August 2026
Last reviewed: 5 August 2026

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1. Purpose of this policy

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Jordan Walker Sexology respects the privacy of clients, prospective clients, website visitors and organisational contacts.

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This policy explains how I collect, hold, use and disclose personal information when providing:

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• Individual sexology and relationship consultations

• Couples consultations

• Introductory calls

• Workshops, education and professional development

• Consulting and organisational services

• Online booking and payment services

 

I aim to handle personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

In this policy, “I”, “me”, “the practice” and “Jordan Walker Sexology” refer to Jordan Walker trading as Jordan Walker Sexology.

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2. Information I may collect

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The information collected will depend on the service being provided.

 

Personal and contact information

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This may include:

• Name

• Date of birth

• Pronouns

• Telephone number

• Email address

• Residential suburb or address

• Emergency contact details

• Preferred communication method

• Appointment and attendance information

 

Health and sensitive information

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For individual and couples services, this may include information about:

• Physical and sexual health

• Mental and emotional wellbeing

• Medication

• Disability or neurodivergence

• Alcohol or other substance use

• Current or previous professional support

• Relationship history and circumstances

• Sexuality, sexual wellbeing and sexual concerns

• Sexual orientation or gender identity where relevant

• Pornography use

• Kink or fetish interests

• Consensual non-monogamy and relationship agreements

• Experiences of coercion, violence, abuse or safety concerns

• Cultural, religious or family factors

• Goals for the service

• Information discussed during consultations

 

I only seek information that is reasonably necessary to determine suitability, provide the agreed service, support continuity and manage safety or professional responsibilities.

 

Couples information

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Each partner may be asked to complete a separate intake form. Their answers may differ and are not automatically provided to the other partner.

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Couples work is not the same as providing two separate confidential individual services. How private communications, individual disclosures and information that materially affects the relationship are managed is explained in the Couples Service Agreement.

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I will not agree to hold an ongoing secret that materially undermines the couples work. Where such information is disclosed, I will discuss with the person how it should be addressed safely and appropriately.

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Organisational information

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For schools, sporting organisations, government departments and other organisations, I may collect:

• Contact names and positions

• Work contact details

• Organisation details

• Workshop or consulting requirements

• Audience information

• Accessibility and safeguarding requirements

• Quotes, purchase orders, contracts and invoices

• Correspondence and feedback

 

Schools and organisations should not provide identifiable information about students, clients or staff unless this is necessary, appropriate and agreed in advance.

 

Payment and financial information

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This may include:

• Billing name and address

• Invoice information

• Payment status

• Transaction references

• Purchase-order numbers

• Limited payment-card information supplied by the payment processor

 

Complete card details are processed by the relevant payment provider and are not generally visible to or directly stored by Jordan Walker Sexology.

 

Website and technical information

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When you use the website or online booking services, technical information may be collected automatically, including:

• Internet Protocol address

• Browser and device information

• Website activity

• Cookies

• Booking interactions

• Referral source

• General analytics information

 

3. How information is collected

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Information may be collected:

• Through Cliniko booking and intake forms

• During introductory calls and consultations

• Through the Jordan Walker Sexology website

• By telephone, email, SMS or video consultation

• Through invoices, quotes and payment transactions

• From correspondence you send

• From a partner participating in couples work

• From another practitioner or service, with your consent

• From a school or organisation arranging or funding a service

• Where collection is required or authorised by law

 

Where practical, personal information will be collected directly from you.

If I receive unsolicited information that is not reasonably necessary for the service, I may securely destroy or de-identify it where lawful and appropriate.

 

4. Why information is collected and used

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Information may be collected, held and used to:

• Respond to enquiries

• Determine whether a service is suitable and within scope

• Arrange and manage appointments

• Provide individual and couples services

• Understand your circumstances, needs and goals

• Maintain accurate consultation and service records

• Monitor progress and plan future consultations

• Communicate appointment information and reminders

• Process payments and provide invoices or receipts

• Facilitate agreed referrals and professional communication

• Manage safety, risk or safeguarding concerns

• Meet insurance, legal, ethical and professional obligations

• Respond to access, correction or complaint requests

• Administer workshops, consulting and organisational contracts

• Maintain and improve business systems and service quality

• Produce de-identified business or service information

 

Clinical and sensitive information will not be used to advertise or market services to you.

General contact information will only be used for newsletters or promotional communication where you have chosen to receive it. You may unsubscribe at any time.

 

5. What happens if information is not provided

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You are not required to answer every question unless it is necessary for booking, payment, suitability or safety.

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You may choose to discuss sensitive information during a consultation rather than enter it into an intake form.

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However, if information reasonably required to provide the service safely and appropriately is not provided, I may be unable to:

• Determine whether the service is suitable

• Accept or continue a booking

• Process payment

• Provide the requested service

• Make an appropriate referral

• Respond effectively to a safety concern

 

6. How information is stored and protected

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Reasonable physical, administrative and technical safeguards are used to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.

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These measures may include:

• Secure practice-management software

• Password protection and multi-factor authentication

• Restricted account access

• Secure devices and current software

• Encryption provided by service platforms

• Secure backups

• Careful management of system permissions

• Secure disposal of paper and electronic records

• Limiting information shared with contractors and service providers

• Reviewing third-party applications before connecting them to Cliniko

 

Cliniko is used as the principal system for client bookings, forms, records and consultation notes. New Australian Cliniko accounts have their account data stored in Australia.

 

Handwritten notes

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I may make handwritten working notes during a consultation.

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Relevant information is transferred into the formal Cliniko client record as soon as reasonably practicable. The handwritten working notes are then securely destroyed unless they are required to form part of the formal record.

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Clients should not send highly sensitive information through ordinary email, SMS or website enquiry forms unless necessary. These communication methods may not provide the same level of protection as the secure Cliniko system.

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7. Use of an AI scribe

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I may offer the use of Heidi or another approved AI-assisted scribe to help prepare a draft consultation note.

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An AI scribe will only be used when:

• Its use has been explained

• Every person participating in the consultation has expressly consented

• Clients have been told that declining will not affect their access to the service

• Consent is confirmed for the relevant consultation

 

A client may withdraw consent before or during a consultation. In couples work, the scribe will not be used unless all participants agree.

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The technology processes the conversation to create a transcript or draft note. I review, edit and approve the final note before it is added to Cliniko. AI-generated material is not treated as automatically accurate.

 

Only information reasonably necessary for continuity, accountability and safety is included in the final client record.

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Temporary transcripts and drafts are retained only for as long as reasonably necessary to review and complete the final note, subject to the platform’s available retention settings.

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Heidi states that Australian customer information is stored locally, although some optional functions and third-party services may involve international processing.

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8. When information may be disclosed

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Personal information is not sold or rented.

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Information may be disclosed only where reasonably necessary, authorised by you, or permitted or required by law.

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Possible recipients include:

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Service providers

Providers used to operate the practice may include:

• Cliniko for bookings, forms and client records

• Heidi for AI-assisted documentation, where consented to

• Stripe or another payment provider

• Xero for invoicing and accounting

• Wix for website hosting and enquiries

• Email, SMS and telehealth providers

• Secure information-technology and professional support providers

 

These providers receive only the information reasonably required to perform their role.

 

Other professionals

With your consent, relevant information may be shared with:

• Your general practitioner

• Psychologists, counsellors or psychiatrists

• Sexual-health or medical practitioners

• Relationship or family-violence services

• Other professionals involved in your support

 

Professional and business advisers

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Limited information may be disclosed where necessary to:

• Accountants and bookkeepers

• Lawyers

• Insurers

• Professional supervisors or consultants

 

Where consultation or supervision occurs, information will be de-identified wherever reasonably possible.

 

Legal and safety disclosures

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Information may be used or disclosed without consent where this is required or authorised by law, including in response to:

• A valid court order, subpoena or legal requirement

• A regulatory or law-enforcement request

• A serious threat to a person’s life, health or safety

• A child or vulnerable-person safeguarding concern

• A suspected eligible data breach

• Another circumstance permitted under Australian privacy law

 

Only information reasonably necessary for the relevant purpose will be disclosed.

 

9. Funded or organisationally arranged services

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Where an employer, school, sporting organisation, insurer or another person pays for a service, that arrangement does not automatically entitle them to access the content of an individual or couples consultation.

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Unless you consent or disclosure is otherwise legally authorised, information provided to the funding organisation will generally be limited to necessary administrative information, such as:

• Whether an appointment occurred

• The type and date of service

• The fee charged

• Information required for invoicing or contractual reporting

 

Any different reporting arrangement will be explained before the service begins.

 

10. Overseas processing and disclosure

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Some technology and professional service providers may use related companies, personnel or subprocessors located outside Australia.

 

Possible locations may include:

• Australia

• New Zealand

• United States

• United Kingdom

• European Union countries

• Israel

• Other countries identified in the relevant provider’s current privacy or subprocessor information

 

Where information may be processed outside Australia, I take reasonable steps to select reputable providers and assess their privacy and security practices.

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Provider locations and subprocessors can change. Further information about the providers currently used by Jordan Walker Sexology may be requested using the contact details below.

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11. Record retention and destruction

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Client and business records are retained only for as long as reasonably necessary to:

• Provide the service

• Support continuity and accountability

• Meet legal, taxation, insurance and professional requirements

• Resolve complaints, disputes or potential claims

 

As a general practice, adult client consultation records may be retained for at least seven years following the final service, unless a longer period is required or reasonably necessary.

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When information is no longer required and there is no legal or professional reason to retain it, reasonable steps will be taken to securely destroy or de-identify it.

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Accounting and taxation records may be retained separately for the applicable statutory period.

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12. Access to personal information

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You may request access to personal information held about you.

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Requests should be made in writing using the contact details below. I may ask you to verify your identity before releasing information.

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I will generally respond within a reasonable period and aim to respond within 30 days.

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Access may be provided through:

• A copy of the relevant record

• Inspection of the record

• A summary or explanation

• Another reasonable method agreed with you

 

A reasonable administrative fee may be charged for preparing substantial records, but no fee will be charged merely for making a request.

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Access may be limited or refused where permitted by law, including where providing access would unreasonably affect another person’s privacy or create a serious safety risk. If access is refused, you will ordinarily be given written reasons and information about available complaint options.

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In couples work, records may contain information about more than one person. Information relating to another person may need to be withheld or redacted.

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13. Correcting personal information
 

You may ask for personal information to be corrected if you believe it is:

• Inaccurate

• Out of date

• Incomplete

• Irrelevant

• Misleading

 

Reasonable steps will be taken to assess the request and correct the information where appropriate.

Professional consultation notes will not usually be erased simply because there is disagreement with a practitioner observation. Where appropriate, a correction, clarification or statement of disagreement may be added to the record.

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14. Privacy complaints

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Concerns about privacy should first be directed to:

Privacy Officer: Jordan Walker
Business: Jordan Walker
Email: jordan@jordanwalkersexology.com
Telephone: 0433 858 196
Website: jordanwalkersexology.com

 

Please provide:

• Your name and contact details

• A description of the concern

• Relevant dates or events

• The outcome you are seeking

 

I will acknowledge the complaint, investigate it fairly and aim to provide a response within 30 days. If additional time is required, I will explain why.

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If you are not satisfied with the response, or do not receive a response within a reasonable period, you may contact the Office of the Australian Information Commissioner. The OAIC generally expects a person to first complain directly to the organisation and allow approximately 30 days for a response.

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15. Data breaches

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Suspected privacy or security breaches will be investigated promptly.

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Where a breach is likely to result in serious harm and meets the requirements of the Notifiable Data Breaches scheme, affected individuals and the Office of the Australian Information Commissioner will be notified as required.

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The response may include containing the breach, assessing its impact, reducing possible harm and reviewing systems to prevent recurrence.

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16. Website cookies and analytics

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The Jordan Walker Sexology website is hosted using Wix.

The website and connected services may use cookies and similar technologies to:

• Operate website functions

• Remember preferences

• Understand website use

• Improve performance

• Support security

• Measure general website traffic

 

Browser settings can be adjusted to reject or limit cookies, although doing so may affect some website features.

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Third-party tools connected to the website may have their own privacy policies and data-handling practices.

 

17. Changes to this policy

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This policy may be updated when:

• Services change

• New systems or technology are introduced

• Privacy practices change

• Legal or professional requirements change

 

The current version will be made available through the Jordan Walker Sexology website and may also be provided through Cliniko.

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Material changes affecting existing clients will be communicated where reasonably necessary.