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Feedback & Complaints

Jordan Walker Sexology

Your experience matters.

At Jordan Walker Sexology, I'm committed to providing services that are professional, respectful, safe and grounded in ethical practice.

Whether you've attended an individual consultation, participated in a workshop or engaged my consulting services, your experience matters.

I welcome feedback, including concerns about my services or professional conduct. If something hasn't met your expectations, I want you to feel comfortable raising it.

All complaints are taken seriously and handled respectfully, fairly and confidentially, subject to any applicable legal or professional obligations.

1. Sharing feedback or raising a concern

You can contact me about any aspect of my services, including:

The quality or appropriateness of a service
Professional conduct or communication
Confidentiality and privacy
Fees, payments or cancellations
Accessibility or inclusion
Workshops, education or consulting services
Any other concern about your experience

You do not need to use formal language or follow a particular format to raise a concern.

You are welcome to have a support person or advocate assist you.

Raising a complaint will not result in unfair or retaliatory treatment.

2. How to contact me

You can provide feedback or make a complaint directly to:

Jordan Walker
Sexologist | Educator | Consultant

Jordan Walker Sexology

Email: jordan@jordanwalkersexology.com
Phone: 0433 858 196
Website: www.jordanwalkersexology.com

When raising a concern, it may be helpful to explain what happened, when it occurred and what you would like to see happen.

Please avoid sending unnecessary sensitive personal information in your initial email. If additional information is needed, we can discuss an appropriate way to provide it.

3. What happens after a complaint?

I aim to handle complaints in a timely, fair and constructive manner.

01. Acknowledgement

I'll acknowledge your complaint as soon as reasonably practicable, generally within five business days.

02. Review

I'll consider the concerns you've raised, review relevant information and, where appropriate, seek further clarification.

03. Response

I'll aim to provide a response or proposed resolution within 30 calendar days. If additional time is needed, I'll explain why and provide an updated timeframe.

04. Resolution

Depending on the circumstances, an appropriate response may include an explanation, apology, correction, review of fees, changes to procedures or another reasonable outcome.

Where a concern involves professional conduct, safety or legal obligations, additional steps may be necessary.

Although I'll make reasonable efforts to resolve complaints, a particular outcome cannot always be guaranteed.

4. Independent complaints and professional standards

You have the right to seek independent advice or raise concerns with an appropriate external organisation.

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent Western Australian statutory authority that helps resolve complaints about health, mental health and disability services.

HaDSCO encourages people to raise concerns directly with their service provider first. However, if you feel unable to do so, or believe there is a significant public-safety concern, you can contact HaDSCO for guidance about your options.

Health and Disability Services Complaints Office

Phone: (08) 6551 7600
Regional WA: 1800 813 583
Website: www.hadsco.wa.gov.au

Information about making a complaint

WA Code of Conduct for Certain Health Care Workers

Western Australia has a Code of Conduct establishing minimum professional standards for certain health care workers who are not registered under the National Registration and Accreditation Scheme.

Where applicable, I am required to comply with this Code, including relevant standards concerning professional competence, consent, privacy, boundaries, record-keeping and appropriate insurance.

You can read the Code and access information about your rights through HaDSCO.

View the WA Code of Conduct

Privacy complaints

If your concern relates specifically to how your personal information has been collected, used, stored or disclosed, please refer to my Privacy Policy.

You may also contact the Office of the Australian Information Commissioner (OAIC) where it has jurisdiction.

The OAIC generally requires you to complain to the organisation first and allow 30 days for a response before lodging a complaint with it.

OAIC — Making a Privacy Complaint

For services provided outside Western Australia, other state or territory complaint arrangements may apply.

5. A commitment to professional practice

Feedback is an important part of maintaining safe, ethical and accountable services.

I take my professional responsibilities seriously and recognise that being open to questions, concerns and constructive criticism is part of providing a trustworthy service.

If something isn't right, I encourage you to get in touch.

Jordan Walker
Jordan Walker Sexology
Perth, Western Australia