Service Terms & Conditions

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Jordan Walker Sexology
Effective date: 5 August 2026
Last reviewed: 5 August 2026

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1. About these terms

Welcome to Jordan Walker Sexology.

These Terms & Conditions explain the general arrangements for accessing my services, booking consultations and engaging Jordan Walker Sexology for education, workshops or consulting.

By booking a service or entering into a service agreement, you acknowledge the applicable terms provided to you.

Individual and couples consultations are also governed by the relevant Service Agreement and consent documents provided through Cliniko.

Where a specific service agreement or organisational contract contains different arrangements, those terms will generally apply to that engagement, subject to applicable law and consumer rights.

 

2. Services and professional scope

Jordan Walker Sexology provides evidence-informed sexuality education, consultation and organisational services.

Services include:

• Individual sexology consultations for adult men

• Couples sexology consultations

• Relationships and sexuality education

• School and community workshops

• Workplace education and presentations

• Specialist consulting and programme development

Individual and couples consultations focus on sexual wellbeing, sexuality, behaviour, intimacy and relationships through education, informed discussion and practical guidance.

These services are psychoeducational and consultative in nature. They are not medical treatment, psychological psychotherapy or a substitute for specialist mental-health care.

I work within my professional competencies and may recommend or facilitate referral to another qualified professional where appropriate.

Services are not intended to replace emergency care, crisis intervention or specialist assessment where these are required.

 

3. Bookings and consultations

Individual and couples consultations are available online through telehealth.

Current consultation fees are:

Individual Sexology Consultation
60 minutes — $180 AUD

Couples Sexology Consultation
75 minutes — $210 AUD

Fees are published on the website and confirmed during the booking process.

Payment is ordinarily required when booking, unless another arrangement has been agreed.

Clients are asked to complete relevant intake, consent and service-agreement documents before their first consultation.

A booking may be declined, postponed or discontinued where the service is not appropriate, necessary information is unavailable, safety concerns arise or the requested support falls outside my professional scope.

Where appropriate, alternative services or referral options may be discussed.

Sexology consultations do not attract Medicare Better Access rebates.

 

4. Cancellations and rescheduling

I understand that circumstances change and appointments sometimes need to be moved.

Please provide at least 48 hours' notice if you need to cancel or reschedule an appointment.

Where at least 48 hours' notice is provided, the appointment can generally be rescheduled or any prepaid consultation fee refunded.

Cancellations made with less than 48 hours' notice, or failure to attend an appointment, may result in a cancellation fee of up to the full consultation fee, as outlined in your Service Agreement.

Any fee will be considered reasonably and in accordance with applicable law, taking account of relevant circumstances.

If I need to cancel an appointment, you will be offered an alternative appointment or a refund of the affected prepaid consultation fee.

 

5. Refunds and consumer rights

Jordan Walker Sexology respects the rights of clients under the Australian Consumer Law.

Refunds, cancellations and remedies are considered in accordance with applicable consumer guarantees and the circumstances of the service.

Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

A refund is not automatically available simply because a client changes their mind after a service has been appropriately provided. However, this does not affect any rights arising where a service fails to meet applicable consumer guarantees.

If you have concerns about a charge, cancellation or service provided, please contact me so the matter can be reviewed.

 

6. Telehealth consultations

Online consultations require a suitable device, a reliable internet connection and a private location.

Clients are responsible for arranging a space where they can participate comfortably and confidentially.

I take reasonable steps to use appropriate telehealth technology and protect client information.

If a significant technical problem prevents a consultation from proceeding, an appropriate alternative arrangement will be discussed. This may include rescheduling or refunding the affected service.

Consultations must not be recorded, photographed, broadcast or shared without the express agreement of everyone involved and any other consent required by law.

 

7. Confidentiality and privacy

Confidentiality is fundamental to my professional practice.

Personal information is collected, stored, used and disclosed in accordance with my Privacy Policy and applicable Australian privacy laws.

Information shared during consultations is treated confidentially, subject to lawful exceptions, including relevant safety, safeguarding and legal obligations.

Couples consultations involve additional confidentiality considerations, particularly where information is disclosed individually by one partner.

These arrangements are explained in the Couples Service Agreement.

Clients are encouraged to avoid sending detailed sexual or medical information through general website enquiry forms or ordinary email.

For further information, please refer to the Privacy Policy available on this website.

 

8. Client responsibilities

I aim to provide an environment that is professional, respectful, inclusive and free from judgement.

Clients are asked to:

• Provide information reasonably necessary for safe and appropriate services

• Participate voluntarily and respectfully

• Respect professional boundaries

• Attend appointments punctually

• Communicate relevant concerns about the service

• Comply with agreed payment and cancellation arrangements

Clients are not required to disclose information beyond what is reasonably necessary for the service.

However, where important information is unavailable, it may not be possible to determine suitability or continue providing the service.

I reserve the right to pause or discontinue a service where professional boundaries, safety or suitability requirements cannot reasonably be maintained.

Any such decision will be handled fairly and consistently with applicable professional and consumer obligations.

 

9. Schools, workplaces and consulting

Educational workshops, workplace programmes, presentations and consulting engagements are generally arranged through an individual proposal, quotation or organisational agreement.

These arrangements may specify:

• Project objectives and deliverables

• Programme content and delivery format

• Dates, locations and timeframes

• Fees and payment arrangements

• Travel and accommodation requirements

• Cancellation or postponement provisions

• Confidentiality and information-sharing arrangements

• Responsibilities of the organisation and Jordan Walker Sexology

Organisations are responsible for providing agreed facilities, logistical arrangements, supervision and relevant safeguarding measures where applicable.

Projects involving children, vulnerable individuals or sensitive organisational matters may require additional consent, safeguarding, information-security or professional arrangements.

Consulting and educational services do not replace medical, psychological, forensic, legal or regulated behaviour-support services where these are required.

 

10. Website content and intellectual property

Information published on this website is provided for general education and information.

It should not be interpreted as individualised medical advice, psychological treatment or a substitute for professional assessment.

While reasonable care is taken to provide accurate and current information, individual circumstances differ, and information may change over time.

Unless otherwise stated, original website content, educational materials, written resources and programme materials developed by Jordan Walker Sexology remain the intellectual property of Jordan Walker Sexology.

Materials must not be reproduced, distributed commercially or substantially adapted without permission, except where permitted by law or an applicable agreement.

Organisational contracts may establish separate arrangements concerning ownership, licensing or use of commissioned materials.

 

11. Feedback and complaints

I welcome feedback and take concerns about my services seriously.

If you have a concern about a consultation, professional conduct, communication, fees or another aspect of the service, I encourage you to contact me.

Concerns will be considered fairly, respectfully and within a reasonable timeframe.

You may also make a complaint to an appropriate external body, including the Health and Disability Services Complaints Office (HaDSCO) in Western Australia, where it has jurisdiction.

Further information about complaints, independent review options and relevant professional standards is available through the Feedback & Complaints page on this website.

 

12. Changes to these terms

These Terms & Conditions may be updated to reflect changes in services, operational arrangements or applicable legal requirements.

The current version will be available on the Jordan Walker Sexology website.

Changes will not retrospectively alter an existing agreed booking or contract unless lawfully permitted and appropriately agreed.

Where a change materially affects an existing service arrangement, relevant clients or organisations will be informed as appropriate.

 

13. Contact

For questions about these Terms & Conditions or the services provided by Jordan Walker Sexology, please contact:

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Jordan Walker Sexology
Perth, Western Australia

Email: jordan@jordanwalkersexology.com
Phone: 0433 858 196
Website: www.jordanwalkersexology.com

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These terms should be read alongside the applicable Service Agreement, Privacy Policy and any relevant booking or organisational agreement. Nothing in these terms limits rights or protections available under Australian law.